Short Learning Programme
Supervisory Management
This non-credit bearing short learning programme is designed as a Supervisory Development programme to provide capacity in supervisory & operational management. In addition, upon completion of the programme, the learner will be able to apply fundamental business management principles, methodologies and techniques in order to identify and solve problems pertaining to the operational management activities in the organisations.
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Online
Course
110 hours in total
September
24
382 pages
CPD Points
49
SAAMA Accredited
Your
Outcomes
3 Certificates
Programme Details
A complete inside look.
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Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
Programme Outcomes
WEEK
1:
Learning outcome 1.1: Examine oral and written communication and explain how aspects of language are related to the world of work.
Learning outcome 1.2: Apply conflict and conflict resolution skills and demonstrate ability to apply these skills in the workplace.
Learning outcome 2: Demonstrate knowledge and application of the creative problem-solving process.
Learning outcome 3.1: Relate how to use emotional intelligence in the workplace.
Learning outcome 3.2: Explain how the use of facts and emotions can help enhance their interpersonal relations.
WEEK 2:
Learning outcome 4.1: Examine what customer service means and explain how to apply this in relation to all their customers, both internal and external.
Learning outcome 4.2: Study the people they lead and how to adapt their leadership styles in their work context.
Learning outcome 5.1: Discover and practice the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
Learning outcome 5.2: Identify the best approach to a stressful situation. Learning outcome 6: Handle crises effectively and quickly.
Learning outcome 1.1: Examine oral and written communication and explain how aspects of language are related to the world of work.
Learning outcome 1.2: Apply conflict and conflict resolution skills and demonstrate ability to apply these skills in the workplace.
Learning outcome 2: Demonstrate knowledge and application of the creative problem-solving process.
Learning outcome 3.1: Relate how to use emotional intelligence in the workplace.
Learning outcome 3.2: Explain how the use of facts and emotions can help enhance their interpersonal relations.
WEEK 2:
Learning outcome 4.1: Examine what customer service means and explain how to apply this in relation to all their customers, both internal and external.
Learning outcome 4.2: Study the people they lead and how to adapt their leadership styles in their work context.
Learning outcome 5.1: Discover and practice the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
Learning outcome 5.2: Identify the best approach to a stressful situation. Learning outcome 6: Handle crises effectively and quickly.
Certification included
-
Who should attend?
This programme is targeted at middle to operational level employees across various sectors. -
Entry Requirements
Minimum NQF Level 4 qualification and/or relevant experience. -
Delivery Mode
The programme could be offered in various modes (online as well as face to face and hybrid) totalling 40 notional hours. It could be conducted over one-week period at 8 hours per day or over a period of two-weeks at 4 hours per day.
Interested in this course?
Reserve your spot today.
Thank you!
